What you need to know

Exciting updates are coming on April 28th! We're launching a new Online Banking System, an upgraded Bill Pay service, and fresh credit card designs. Stay tuned and click the buttons below to stay informed:

BILL PAY FAQ    Questions?

We are enhancing your Bill Pay experience as part of our new online and mobile banking upgrade! Starting Monday, April 28, 2025, you will have access to a more secure and user-friendly Bill Pay system with improved features.  

What You Need to Know

Key Dates:

• Sunday, April 20th: Last day to schedule bill payments or perform external transfers before the upgrade. Previously scheduled recurring payments will process as usual. However, no new payments can be added between Monday, April 21^st, and Sunday, April 27^th. Payments scheduled in Bill Pay on or before April 20th will still be processed during the week of April 21^st – 27^th.

• Monday, April 21st - 27th, 7:00 PM CST: Access to external transfers and Bill Pay will be temporarily unavailable during this time. Please do not attempt to add or schedule new payments during this period.

• Monday, April 28th: The new Bill Pay system goes live! You will need to review and verify your scheduled payments, payees and set up payment alerts.

Will my Bill Pay recipients transfer over to the new platform?  

Yes, recipients' billing information will transfer over. However, on certain “billers”, Bill Pay will prompt you for verification. You will want to verify your recipients as soon as possible to ensure timely payment.  

What You Need to Do

1. Verify and Schedule Bill Pay information before April 20th

   • Take note of your payee details (payee name, account number, and payment history), as certain information may require re-entry after the upgrade. 

   • Review scheduled payments to ensure everything is set up correctly. 
     
     

2. Access the new Bill Pay system on April 28th

   • Log in to the upgraded SWACU Online Banking system.

   • Double-check your scheduled payments and payee details to ensure a smooth transition.

   • Set up new payment alerts to stay on top of due dates.

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