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When will the conversion take place?

Monday, April 21^st - 27^th, 7:00 PM CST: Access to external transfers and Bill Pay will be temporarily unavailable during this time. Please do not attempt to add or schedule new payments during this period.

Monday, April 28^th: The new Bill Pay system goes live! You will need to review and verify your scheduled payments and payees.

What do I need to do before the conversion?

We recommend that you review your upcoming bills and confirm you have scheduled those that fall during the conversion period ahead of time.

Do I need to re-add all my existing payees/recipients?

No, you will not. Recipients' billing information will transfer over. However, on certain “billers,” Bill Pay will prompt you for verification. You will want to verify your recipients as soon as possible to ensure timely payment.

Can I schedule payments during the conversion?

The ability to schedule payments will be removed on Monday April 21^st when the system becomes inaccessible. Existing payments that are scheduled during the conversion window will be sent as expected.

What happens to my existing scheduled payments after conversion?

All scheduled payments will convert to the new system, please note that some payees will need to be verified before the scheduled payment will be sent. Payees that need to be verified will be highlighted yellow with an update button.

What should I verify after the conversion is complete?

We encourage you to confirm that all payees have transferred over and that your recurring payments are setup as expected.

Should I wait to schedule new payments until after the conversion?

We encourage you to schedule all known payments before April 21^st to ensure that payments are sent as expected. Recurring scheduled payments will be sent out like normal.

I use a financial aggregator service, like Quicken, to keep track of my accounts at multiple financial institutions. What will I need to do for this service?

As part of our Online Banking upgrade, any third-party financial management service you use to track your account information will not automatically carry over your account details. After registering your new online banking credentials on or after April 28th, you will need to reconnect your SWACU account within these apps to continue syncing your financial data.